Our people

Ian Koo

Engagement Leader

Ian is a wellrounded management consultant, and has skills in endtoend organisational change for whole enterprises down to individual roles.

This runs the gamut from: early exploration of strategy; through to operating model design; and finally to embedding change into the operation. He has experience across a vast array of industries, including: airlines and tourism; agribusiness; education; energy and utilities; financial services and insurance; government and regulatory services; healthcare; legal services; and logistics.



A selection of Ian’s clients includes: Sympli, Border Express; Aware Super; Department of Infrastructure; ACCC; Destination NSW; Australian Health Service Alliance; Gallagher Bassett; Bluestone; Australian Maritime Safety Authority; Ausgrid; Australian Agricultural Company; Civil Aviation Safety Authority; icare; Lander & Rogers; MyState bank; NSW Ministry of Health; Perpetual; Service NSW; University of Sydney; Virgin Australia; and Westpac. 


Ian is great at engaging and building trust with client teams from the chief executive level to ‘boots-on-the-ground’ frontline staff. He uses this to rapidly understand the intricacies of the organisation and the issue it faces. He has led a strategic redesign for a tourism organisation as well as numerous operating model and lean process re-engineering projects across multiple clients. He is a specialist when it comes to operating model; lean process re-engineering; internal strategy and risk practices. He commonly uses data and a structured approach to redesign functions and processes to remove current state issues. 

Recently, Ian has governed and driven the uptake of a major suite of organisational changes in a complex geographically dispersed organisation, all whilst managing multiple executive stakeholders. Ian has also applied his skills in Agile to deliver re-engineered processes for this multi-million dollar transformation program. Ian has a nuanced understanding of how best to apply process tools and technology to accelerate change towards his client’s future needs. 

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