Your customer expects you to get your process right
Even with a gold-class product, process failure to deliver it will cost you time and money, and ultimately your customers
Reduce end-to-end times
Reduce cost-to-serve
Increase first-time-right rates
Prepare operations for scaling
Processes must adapt
In an increasingly competitive and digital world, typical customer expectations are rising, both in terms of speed and quality. The scramble to keep up can lead to increasingly labyrinthian processes with excessive costs-to-serve, overly resource-intensive production and imbalanced resourcing. Challenges like these will reduce speed, add bottlenecks, increased failure demand and send costs in the wrong direction.
Processes are how organisations bring ideas, services, and products to customers. They are the key means by which people and machines work together to meet a customer need. So, unsurprisingly great organisations often have their processes under control, albeit with constant maintenance
We lead Australia in process transformation
We deliver leading edge process transformation and, our approach allows us to train your people as we do it. We support our clients to plan what they need in process reengineering; the depth and sophistication required for their goals. From Lean methods, to adaptive Process Reengineering techniques (using leading tools for speed and detail).
Critically, our clients understand that to map a process does not mean you will change it. We give organisations the tools and techniques to capture a process, understand the opportunity, genuinely reengineer it to provide standardised smart processes, embed automation, and deliver the change in do-able waves.
Our approach, powered by XeP3, is unrivalled
This means we do what no one else in Australia can. We analyse our client’s most complex processes and quantify where value is created and destroyed at every stage.
We you give you analytics and powerful insight to how value flows to your customer.
We bring your team along
Our collaborative approach engages your staff from end-to-end, creating space for them to have their say on the future.
We redesign the process in detail with you and your teams, making sure no tasks or services doesn’t fall between the gaps. and brings them along the journey for future transition.
Related Insights
2,100
Activity steps captured across 37 teams
